Coway
USA Privacy Policy
This
Privacy Policy describes how Coway USA, Inc. (“we,” “us,” “our”) processes
Personal Information about you. This Privacy Policy describes the Personal
Information we gather about you, what we do with it, the safeguards we have in
place to protect it, and how you can control our use of it. This Privacy Policy
applies when you visit or use any websites or mobile applications where this
policy is posted (each a “Site” and collectively “Sites”), contact our customer
service team, apply to work for us, purchase our products or services, or
otherwise interact with us.
If
you are an employee or a job applicant, this Privacy Policy does not apply to
personal information collected in the course of your recruitment or employment
with us.
If you have any questions, please
contact us as provided below. You may
download a copy of this Privacy Policy by using a print to PDF feature in your
web browser. If you have a disability
and need to receive this Privacy Policy in a different format, please contact
us at privacy@coway-usa.com.
Please read this Privacy Policy
carefully to understand our policies and practices. By using the Sites or providing your personal
information to us, you consent to the use of your information in accordance
with this Privacy Policy.
Collection
of Personal Information
The type of information that we collect depends on your
interaction and relationship with us. We may collect the below categories and
types of personal information with your consent or as otherwise required or
permitted by law.
·
Contact Information. We may collect name, postal address,
installation address, telephone number, email address, and business contact
information.
·
Identifiers. We may collect IP address, signature and
username or email address combined with password or security question and
answer.
·
Financial Information. We may collect payment card
number, payment card expiration date and CVV code, name of card holder, and
billing address.
·
Audio/Visual Data. We collect audio, electronic, photographic,
visual or similar data including videos, photographs, or audio recordings
inside our offices and stores.
·
Commercial Information. We may collect records of
products or services purchased, obtained, or considered as well as purchasing
histories.
·
Internet or Electronic Usage Data. We may collect data related to network and
website interaction history, IP address, website cookie information,
interaction with advertisements and browsing time.
·
Geolocation Data. We
may collect geolocation data including the general region or area from which
you access our Sites.
·
Professional or Employment
Information. We
may collect your job title, office location, business contact details, and
company entity when you contact us on behalf of a third-party.
·
Inferences. We may use information from
the categories of personal information described above in order to create
inferences about you, to reflect your preferences, characters, behavior and
attitude.
Sources
of Personal Information
We collect information in a variety of ways:
·
Directly from you. We
may collect contact information, identifiers, financial information, and
commercial information that you provide directly to us.
·
Automatically.
When may you access our Sites, we collect identifiers, geolocation data, and
internet or electronic usage data using tools like browser cookies.
·
When you visit our locations.
When you visit our offices or facilities, we also collect contact information
and audio/visual data.
·
From third parties. We
may collect contact information, identifiers, financial information, and
commercial information commercial information, from third-parties including our
vendors, service providers, social media platforms, and your references.
Purposes for
Collecting and Use of Personal Information
·
Transactional Purposes. We
use contact information, identifiers, financial information and commercial
information to: (i) process your purchase, rental, return, or exchange of
products or services that you lease or purchase; (ii) complete your rental or
purchase application; (iii) conduct credit or background checks; (iv) deliver
your purchases; (v) communicate with you and provide you with customer
assistance; (vi) process payment for your leased or purchased products or
services; and (vii) administer contracts with our vendors, clients, and service
providers.
·
Account Creation. If you choose
to create an account, we will collect contact information and identifiers and
use that information to create your account.
·
Business Operations. We use contact information, identifiers,
financial information, and audio/visual data, and inferences for our day-to-day business operations
including billing and debt collections, procurement, tax-related activities,
maintaining records, planning, budgeting, calibration, database administration,
surveys, reports, compliance, regulatory, audit, investigative purposes and
other ethics and compliance reporting tools, and to support our business
operations.
·
Analytical Purposes. We
use identifiers, internet or electronic usage data, geolocation data,
commercial information, and inferences to analyze preferences, trends and
statistics.
·
Marketing and Promotional Purposes. We
use contact information, identifiers, financial information, internet or
electronic usage data, geolocation data, and inferences to improve our
marketing efforts, conduct market research, provide you with our newsletter,
administer surveys, prospect for new customers, customer relationship
management, administering promotions, and to provide you with information about
us, including personalized marketing communications.
·
Maintenance and Improvement of our Sites
and Systems. We use identifiers, geolocation data, and
internet or electronic usage data to improve our Sites and systems, provide and
maintain functionality on our Sites and systems, and help us diagnose technical
and service problems and administer our Sites and systems.
·
Develop and Improve Our Products and
Services. We use contact information, identifiers, financial
information, commercial information, geolocation data, internet or electronic
usage data, audio/visual data, and inferences to help us develop new products
and services and to improve and analyze our existing products and service
offerings.
·
Security and Fraud Prevention. We
use contact information, identifiers, financial information, commercial
information, geolocation data, internet or electronic usage data, audio/visual
data, and inferences to: (i) protect our Sites, premises, assets, systems,
products, services and intellectual property; (ii) protect us, our affiliated
companies, our employees, our carriers and others from fraud, theft and other
misconduct; (iii) conduct vendor due diligence; and (iv) detect and prevent
fraud, theft and misconduct including by verifying the identity of those we are
conducting business with.
·
Legal. We use contact
information, identifiers, financial information, commercial information,
geolocation data, internet or electronic usage data, audio/visual data, and
inferences to comply with our legal obligations, including reporting
requirements, and defend ourselves in legal proceedings, and protect our
company and our property, employees, and others through legal proceedings.
·
Combination of Information. We combine information we obtain from
different sources with publicly available information, including to create
inferences about you. For example, we
may combine information that we have collected offline with information we
collect online. We combine information
that we have collected across other third party Site. We combine information across devices, such
as computers and mobile devices. We may also combine information we get from a
third party with information we have.
·
Other
Purposes: We use contact information, identifiers, financial
information, commercial information, geolocation data, internet or electronic
usage data, audio/visual data, and inferences for other reasons we may describe to you.
Disclosure
of Personal Information
We disclose personal information to
third-parties in the following circumstances:
·
Service Providers. We
may share personal information with vendors and service providers who support
the operation of our services, website, and our business and who need access to
such information to carry out their work for us (including, for example, cloud
hosting, payment processing, order fulfillment, email delivery, marketing,
insurance, operating systems and platforms, transportation, and customer
support services). In some cases, the vendor or service provider may directly
collect the information from you on our behalf.
·
Affiliates. We
may share personal information with and among our parent company, subsidiaries,
affiliates, or their successors or assigns.
·
Marketing/Analytics/Advertising Partners. We
may share personal information with third party marketing, analytics or
advertising partners, including social media platforms and networks, for
commercial purposes such as sending you marketing emails.
·
Professional Advisors. We
may share information with professional advisors, such as lawyers, bankers, tax
consultants, auditors, and insurers, where necessary in the course of the
professional services that they render to us.
·
Government Entities. We
share information with regulatory and government entities including government,
administrative, law enforcement and regulatory agencies; tax authorities; and
other public agencies or authorities if we think we should in order to comply
with any applicable law, regulation, legal process or other legal obligation.
This includes cooperating with law enforcement when we think it is appropriate,
obtaining legal remedies or limiting our damages, and to enforcing or
protecting our contracts, legal rights or the rights of others, including by
responding to claims asserted against us.
·
Corporate Transactions. We
may share information with potential investors, purchasers, merger partners,
and their advisors in the event we: (i) sell or transfer, or are considering
selling or transferring, all or a portion of our business or assets; or (ii)
are considering or engaging in any reorganization, conversion, merger, sale,
joint venture, assignment, transfer or disposition of all or any portion of our
ownership interest, business or operations; or (iii) are soliciting or
accepting investments.
·
With Your Consent or At Your Direction. We
may share information with third parties whenever you consent to or direct such
sharing.
·
Other
Reasons. We may share information for
other reasons we may describe to you.
How
Long We Keep Personal Information
We will retain and
use your information for as long as we need it to provide you services or products,
or as long as necessary to comply with our legal obligations, resolve disputes,
and enforce our agreements. We also keep a record of the fact that you have
asked us not to send you direct marketing so that we can respect your request
in future. We use the following criteria to determine retention periods:
·
how long the information is needed to provide
our services and operate our business;
·
whether there are contractual or legal
obligations that exist that require us to retain the information for period of
time;
·
whether any law, statute, or regulation
allows for a specific retention period;
·
whether an individual has agreed to a longer
retention period;
·
whether the data is considered to be
sensitive data; and
·
what the expectation for retention was at the
time the data was provided to us.
Cookies,
Analytics, and Other Tracking Technology
Cookies
and Tracking Technology
We
want you to be aware that certain online tools exist to help us serve and
recognize you when you visit our website. We receive and store certain types of
information when you visit our website. When you access the website, we
(including companies we work with) may place small data files on your computer
or other device. These data files may be web beacons, cookies, clear gifs,
pixel tags, e-tags, flash cookies, log files, or other local storage provided
by your browser or associated applications.
These tracking technologies, which are often referred to collectively as
cookies, allow us to understand how users navigate to and around our website,
view different pages, access content and request Services. We may use them, for
example, to keep track of your preferences and profile information and collect
general usage and volume statistical information. To learn more about
interest-based advertising, tracking technologies, and how to opt out, you can
visit http://www.aboutads.info/choices.
You can also change you’re your preferences by clicking “Cookie
Preferences” on the website footer.
Do
Not Track Signals
Some
browsers have a “do not track” feature. It lets you tell websites you visit
that you do not want them to track your online activity. These features are not
yet uniform across browsers. Our Sites are thus not currently set up to respond
to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.
Google
Analytics
We
use analytics services provided by Google Analytics. If you would like more
information on how Google uses data when you visit or use our Sites, please
visit www.google.com/policies/privacy/partners. If you would like to opt-out,
Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.
Links to Other Websites
Our
Sites may include links to other website or applications whose privacy
practices may differ from ours. If you submit personal information to any of
those website or applications, your information is governed by their privacy
policies. We encourage you to carefully read the privacy policy of any website
you visit or application that you use.
Security
We
follow generally accepted industry standards to protect the personal
information submitted to us and have implemented reasonable technical,
organization, administrative and physical measures to protect personal
information. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, we cannot guarantee its
absolute security and encourage you to use website and share information with
caution.
This Website is Not Intended for Children
We
do not knowingly collect or store any personal information from anyone under
the age of 16. If we become aware that we have collected or stored personal
information from an individual under age 16, we will remove his or her personal
information from our files. If you are a parent or guardian and believe we may
have inadvertently collected personal information from your child, please
notify us immediately by sending an email to privacy@coway-usa.com.
Marketing Communications
Marketing
Emails. You can opt out of marketing or advertising
emails by using the "unsubscribe" link or mechanism noted in
communications you receive from us. You may also request to opt out of
marketing or advertising emails by contacting us at privacy@coway-usa.com. Once we process your request, we
will cease using the information for such purposes at no charge to you. If you opt out of getting marketing messages,
you will continue to receive messages from us about your relationship with us
where permitted by law.
Phone
Calls and Text Messages. If you do not want to receive marketing phone
calls or text messages from us, please inform us that you no longer want to
receive calls from us when you receive a call from us, or reply STOP to a text
message from us. You can also opt-out of telemarketing by contacting us at privacy@coway-usa.com.
Processing in the United States
Please
be aware that information we obtain about you will be processed in the United
States by or service providers or us. By using the Sites or our services, you
acknowledge your personal information may be transferred to and processed in
jurisdictions outside your own as described in this Privacy Policy. Please be
aware that the data protection laws and regulations that apply to your personal
information transferred to the United States or other jurisdictions may be
different from the laws in your country of residence. The United States may not
afford the same level of protection as laws in your own country.
California Privacy Rights
Shine
The Light. If you are a
California resident, this section applies to you. The California Shine the
Light law (Cal. Civ. Code § 1798.83) permits residents of California to request
certain details about how their information is shared with third parties for
the third-parties’ direct marketing purposes. If you are a California resident
and would like to make such a request, please use our privacy request form or
call us toll free at 1-855-895-1400 (US and Canada only). For all request, you
must provide us with your name, email address, phone number, and mailing
address.
California
Consumer Privacy Act (“CCPA”).
This
section applies to residents of California.
Sale or Sharing of Personal Information. We do not sell personal
information in exchange for money. In
the 12 months preceding the last updated date below, we have “sold” or “shared”
(as those terms are defined in the CCPA) the following categories of personal
information: identifiers, commercial information, internet or electronic usage
data, geolocation data, and inferences. We do not knowingly sell or share the
personal information of minors under the age of 16.
Use or Disclosure of Sensitive Personal Information. In the 12 months preceding the
last updated date below, we have not used or disclosed sensitive personal
information for purposes to which the right to limit use and disclosure applies
under the CCPA.
Disclosure for a Business Purpose. In the 12 months preceding the
last updated date below, we have disclosed the following categories of personal
information to the following categories of third party recipients:
Category
of Personal Information |
Categories
of Recipients |
Identifiers |
·
Service Providers ·
Affiliates · Marketing/Analytics/Advertising Partners ·
Professional
Advisors ·
Government Entities |
Financial information |
·
Service Providers ·
Affiliates · Government Entities |
Commercial Information |
·
Service Providers ·
Affiliates · Marketing/Analytics/Advertising Partners · Professional Advisors ·
Government Entities |
Geolocation Data
|
·
Service Providers · Marketing/Analytics/Advertising Partners |
Internet or Electronic Usage Data |
·
Service Providers · Marketing/Analytics/Advertising Partners |
Audio/Visual Data |
·
Service Providers ·
Affiliates |
Inferences |
·
Service Providers ·
Affiliates · Marketing/Analytics/Advertising Partners |
Your Rights Under the CCPA. Subject to certain exceptions and limitations,
the CCPA affords California consumers the following rights:
·
You
have the right to request that we tell you (i) what
personal information we have collected about you, (ii) the sources of that
information, (iii) the business or commercial purposes for collecting, selling
or sharing the personal information; and (iv) the categories of third-parties
to whom we have disclosed personal information.
·
You have the right to request that we provide
you with a copy of your personal information.
·
You
have the right to request that we delete your personal information.
·
You
have the right to opt-out of the sale of your personal information.
·
You
have the right to opt out of the sharing of your personal information for
cross-context behavioral advertising
·
You
have the right to direct us to limit the use or disclosure of your sensitive
personal information to only the purposes specified in the CCPA.
·
You
have the right to correct inaccurate personal information that we hold about
you.
·
You
have the right to not be discriminated against for exercising any of your CCPA
rights. We will not discriminate against you, deny you services, charge you a
different price, or provide you with a lesser quality of services if you
exercise any of your CCPA rights.
Exercising Your Rights. To exercise any of your rights, please use our privacy request form or call us toll free at 1-855-895-1400 (US and Canada only). For all request, you must provide us with your name, email address, phone number, and mailing address. We will verify your identity by matching the information we have collected against the information you have provided. Failure to provide the foregoing information may prevent us from processing your request. If you have requested that we correct your personal information, we may contact you to request additional information about the personal information that you believe is inaccurate, including supporting documentation. In order to designate an authorized agent to act on your behalf, you must send a signed, written authorization to us at privacy@coway-usa.com
Cross-Context Behavioral Advertising.
We engage in online advertising practices (and certain analytics or
similar activities), which may be considered a “sale” or “share” for
cross-context behavioral advertising. In
addition to submitting the form above, you may need to disable sharing through
cookies set by third parties on our Sites. To manage your cookie preferences, please
click “Cookie Preferences” on the website footer and ensure that analytics and advertising cookies are
disabled
Global
Privacy Control and Opt-Out Preference Signals
Some
browsers or browser extensions also allow you to tell websites not to share
your information for cross-contextual behavioral advertising through the
“global privacy control” or other opt-out preference signals. We will respond to these signals in a
frictionless manner. If
you have enabled Global Privacy Control or an opt-out preference signal on your
browser or extension, we will honor such requests that can be recognized by our
Sites by disabling analytics and advertising cookies. Please note that we may not be readily able
to associate an opt-out preference signal with other personal information such
as your email address. You will also only be opted out of online sales or sharing
of personal information through your use of , and will need to turn it on for
each browser you use. Refer to the “Exercising
Your Rights” above if you would like to extend your opt-out request beyond the
online advertising practices described above.
Please note that If
you configure this setting on your browser, certain features on our Sites may
not work and you will receive less targeted advertising. You will also need to turn the setting on for
each browser that you use.
Contact Us
If you have any questions about this
Policy or our data practices, please email us at privacy@coway-usa.com.
Updates to Our Privacy Policy
From time to time we may change our
privacy policy. We will notify you of any material changes to our privacy
policy as required by law. We will also post an updated copy on the website
where this appears. Please check our website periodically for updates. The “Last Updated” legend below indicates
when this Privacy Policy was last revised. Any changes will become effective
when we post the revised Privacy Policy on any of our Sites.
Effective Date:
March 2, 2020
Last Updated: November 3, 2023
Do Not Sell or Share My Personal Information