Coway's Heart Winning Excellence

One of the many reasons people choose Coway

Fast Service

When you need us, we’ll be there. Our heart service team members will always act as fast as possible to overcome any obstacles. A speedy response is our promise.


We are a team of carefully trained technicians with vast knowledge about the products. They are qualified individuals with skillsets of installing and fixing all of Coway's products.


Our hearts go out to you whenever, wherever. We are trained to ensure your home is treated with the utmost respect during the visit. Your problem is our answer.


Our heart service members are always prepared for various situations and on standby in case anything happens. Its one of the aspects that makes our customer service superior.

Coway Support

We offer 4-6 months filter replacement support to everyone who lives in the vicinity of our service area. Coway covers most of the US. Click here to see if you live within the vicinity.

150,000+ Happy Customers

We have over 150,000 happy heart service customers in the US. Trusted help from our top professionals ensure you are in good hands, as long as your lease stays valid.

30+ Years of Craftsmanship

Coway has been perfecting the craft of cleaner air and water for over 30 years. Problems rarely happen but if they do, our heart service team members are your go-to specialists.

Trained Professionals

We have rigorous training methods for our heart service team members in the US. They say the customer is always right, and we couldn’t agree more. Heart Service promises quality and professionalism.

Straight to Your Door

Rain or shine, we are here to service your needs. Just schedule an appointment and wait for our team member to greet you at your door.

Ongoing product support

Our Heart Service technicians ensure product functioning through regular maintenance checks.

Your Hygiene is Our Priority

We sterilize the filters with non-harmful solutions that will sanitize and sterilize the products from bacteria, some viruses, and microorganisms.

Coway's Customer Service

Furnishing the best service at all times


We provide installation for all of our water purification and body care systems.

Filter Replacements

Filters are regularly replaced within the optimum 4-6 months service cycle.


Every now and then, your products will require maintenance to ensure everything is functioning properly.

Functionality Test

Regular examination of product function ensures your product to perform in the best condition.


Call us at any time during our business hours. We are here to answer your questions.

Customer Service

Our exceptional customer service stands out amongst our competitors.

No.1 Brand

Based on 2017 TNS survey data

Water purifiers and air purifiers in the Korean market.



As of 2019, 4,918 persons are our employees.


Intellectual property

Including utility patents, trademarks, design as of 2019

$2.5 Billion

Annual Sales

Water purifiers and air purifiers in the Korean market.



Our global operations as of 2019



Our R&D resources as of 2019



Plastic recycled as of 2019

Contact Us

New Service Request

For billing, troubleshooting, and general questions please call our customer service department at 213) 386-3033 for a faster response to your inquiry.

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