Coway's Heart Winning Excellence
One of the many reasons people choose Coway
Fast Service
When you need us, we’ll be there. Our heart service team members will always act as fast as possible to overcome any obstacles. A speedy response is our promise.
Knowledgeable
We are a team of carefully trained technicians with vast knowledge about the products. They are qualified individuals with skillsets of installing and fixing all of Coway's products.
Caring
Our hearts go out to you whenever, wherever. We are trained to ensure your home is treated with the utmost respect during the visit. Your problem is our answer.
Prepared
Our heart service members are always prepared for various situations and on standby in case anything happens. Its one of the aspects that makes our customer service superior.
Coway Support
We offer 4-6 months filter replacement support to everyone who lives in the vicinity of our service area. Coway covers most of the US. Click here to see if you live within the vicinity.
150,000+ Happy Customers
We have over 150,000 happy heart service customers in the US. Trusted help from our top professionals ensure you are in good hands, as long as your lease stays valid.
30+ Years of Craftsmanship
Coway has been perfecting the craft of cleaner air and water for over 30 years. Problems rarely happen but if they do, our heart service team members are your go-to specialists.
Trained Professionals
We have rigorous training methods for our heart service team members in the US. They say the customer is always right, and we couldn’t agree more. Heart Service promises quality and professionalism.
Straight to Your Door
Rain or shine, we are here to service your needs. Just schedule an appointment and wait for our team member to greet you at your door.
Ongoing product support
Our Heart Service technicians ensure product functioning through regular maintenance checks.
Your Hygiene is Our Priority
We sterilize the filters with non-harmful solutions that will sanitize and sterilize the products from bacteria, some viruses, and microorganisms.
Coway's Customer Service
Furnishing the best service at all times
Installation
We provide installation for all of our water purification and body care systems.
Filter Replacements
Filters are regularly replaced within the optimum 4-6 months service cycle.
Maintenance
Every now and then, your products will require maintenance to ensure everything is functioning properly.
Functionality Test
Regular examination of product function ensures your product to perform in the best condition.
Answers
Call us at any time during our business hours. We are here to answer your questions.
Customer Service
Our exceptional customer service stands out amongst our competitors.
No.1 Brand
Based on 2017 TNS survey data
Water purifiers and air purifiers in the Korean market.
4,918
Employees
As of 2019, 4,918 persons are our employees.
4,709
Intellectual property
Including utility patents, trademarks, design as of 2019
$2.5 Billion
Annual Sales
Water purifiers and air purifiers in the Korean market.
40+
Countries
Our global operations as of 2019
235
Researchers
Our R&D resources as of 2019
5,996
Tons
Plastic recycled as of 2019